(translate me) Return & Exchange
(translate me)
Cancelation Policy |
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| Product Types | Within 24 Hours | Above 24 Hours - Before Shippment |
| Non-personalized Items | Full refund |
Orders canceled within 3 days, 30% of the price of the items will be incurred as the handling charge. Orders canceled after 3 days, 50% will be incurred as the handling charge. |
| Personalized Items | 50% of the price of the items will be charged as the material fee. |
Standard Shipping - the shipping fee is refundable. Free Shipping - No refund. |
Return & Refund |
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| Product Types | Return | Exchange |
| Non-personalized Items | Free shipping - a $7 handling fee will be incurred. Standard Shipping - the $15 shipping fee is non-refundable. |
The shipping fee for returning the items is to be paid by the customer, and we will pay the postage for sending the new items to customer. |
| Personalized Items | Items cannot be resold, none-refundable. | Items cannot be resold, none-refundable. |
Note:
1. If you want to return the items, please notify us by email, stating the reason and the order number within 7 days of receipt.
2. Any items must be sent back completely with the original package. All packages should be sent via a trackable method.